Astra Software Ltd takes email spam very seriously and has developed a policy to help protect, prevent, and control incidents that have lasting effects on the health of our servers.
The majority of email spam comes from websites that have been compromised by an attacker. Most of these incidents come from running outdated WordPress software including outdated plugins and/or themes.
It is the customer's responsibility to actively update and patch third party software applications as they're released. Failure to do so can lead to a compromised website.
Spam that doesn't originate from compromised websites often stems from user's having weak/un-secure admin panel, email, and other passwords. All passwords used should be generated using the password generator inside of admin panel.
It is the customer's responsibility to ensure all passwords used across services are strong and updated regularly.
Customers that don't maintain good security practices with their accounts put our entire network at risk. Therefore we cannot continue to work with individuals who continually allow their sites to engage in illegal behavior.
In accordance with our Terms of Service, we will be unable to offer these customers a refund but can provide a backup of the site in the current state.